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Please allow 24-48 hours for your order to be processed, pulled, packed. If we launch a new line or special collaboration - it can take a few days due to large influx of orders. Please feel free to reach out to support@duvindesign.com for inquiries on your order. 

We do our very best to ship same day an order is placed, but in most cases your order will be shipped within 24-48 hours after it is placed.

**Friday after 4 pm, Saturday & Sundays - Orders placed within this time window will be shipped Monday (unless Monday is holiday - in this case, shipping will start Tuesday)

Please allow up to 24 hours for the tracking to be registered with the shipping service. 

(Marked as delivered) - Please allow 5 business days after "marked as delivered" for your package to turn up. If it does not after 5 business days from the time it is marked as delivered - please contact support@duvindesign.com and we will provide assistance. 

(Stuck In Transit) - Please allow 14 business days since your order was placed for your package to be delivered. After 14 business days - please contact support@duvindesign.com and we will provide assistance.

Yes we ship overseas. If you have any questions about shipping cost please type in your “zip code” at checkout and it will estimate shipping for you.

We offer free returns on all US orders.

("Sale" items are non-returnable & non-exchangable.)

You can return an order within 30 days of fulfillment for a full refund.

The product must be in the same condition as you received it. You will be refunded after we receive/inspect the original product. Your payment method will show the refund within 5 business days.

We offer free exchanges on all US orders.

You can exchange an order for new product within 60 days of fulfillment or receive Store Credit.

You can make exchanges for new product through the link above. Please confirm we have it in stock on our site before going through exchange process.

Please reach out to support@duvindesign.com with any questions or concerns.

Please view our portal for more information - Returns/Exchanges

We only offer Free returns/exchanges for U.S. orders.

If you'd like to return or exchange an international order please reach out to support@duvindesign.com for more information.